Frequently Asked Questions

Everything you need to know about bringing JORGENSEN craftsmanship into your home.

What is the typical shipping timeline for furniture orders?

Standard furniture pieces typically ship within 2-3 weeks. For custom upholstery or handcrafted wood items, please allow 6-8 weeks for production and delivery. You will receive a tracking link as soon as your order leaves our warehouse.

Do you offer White Glove Delivery and assembly?

Yes, we offer White Glove Delivery for a flat fee on all oversized items. This service includes room-of-choice placement, full assembly, and the removal of all packaging materials.

What is your return policy for home decor and furniture?

We accept returns on non-custom items within 30 days of delivery. Items must be in original condition. Please note that a 15% restocking fee applies to furniture returns, and shipping fees are non-refundable.

Are JORGENSEN products covered by a warranty?

All JORGENSEN furniture is backed by a 5-year limited warranty covering structural defects and craftsmanship. This does not cover normal wear and tear or damage caused by improper maintenance.

Can I request fabric or wood finish swatches?

Absolutely. We recommend ordering our complimentary swatch kit before making a final decision. You can select up to five fabric or wood samples via our 'Request Swatches' page to ensure the perfect match for your space.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your purchase over time.